Examples of Emergency Maintenance are:
- No heat (if temperature is below 60 degrees).
- No heat (if temperature is below 60 degrees).
- No water.
- Flooding from basement floor drains, or water supply main lines or supply lines. (Water coming in the basement window well is NOT considered flooding).
- Broken water supply pipes/lines. (Does not include sink drainpipes).
- Toilet problems in One-Bedroom units ONLY. Two- and three-bedrooms units with at least one functioning toilet do not constitute an emergency.
- Leaking hot water tank over night. (No hot water is an inconvenience, but not an emergency).
1t is an emergency over a weekend and holidays.
- Sump pump alarm/not working.
- Lock outs (there is a $40.00 charge for this service after business hours).
- Major building damage.
- Gas leaks.
- Carbon monoxide (if your carbon monoxide detector goes off, contact Consumers Energy). If there is no actual carbon monoxide problem, the member will be charged by Consumers Energy. If there is a carbon monoxide problem, Village Square will pay the Consumers Energy service charge.
- Police and Fire emergencies — Call 911 — and then contact emergency maintenance.
- If you have an electrical power failure, check to see if a circuit breaker is tripped before calling the maintenance department.
There will be a $50.00 charge for non-emergency calls. Please call after hours for maintenance emergencies only. All other calls will be answered during normal business hours.
